+44 (0) 2032 911 169
US +1 800 901 5121

FAQs

Frequently asked questions

We’re here to help

Whatever question you may have about LifeBook™ we can help. If you cannot find the answer to your query below call us now on +44 (0) 800 999 2998 or click here to leave you details and we will get right back to you.

The LifeBook™ Product

 

Can I buy a LifeBook for myself?

Yes, absolutely. In many cases the giver of a LifeBook™ often goes on to become an author themselves, telling their story for their children and grandchildren and, of course, thoroughly enjoying the experience in the process.

 

Is there a minimum age requirement or an age limit?

No. We welcome anyone who would love to turn their memories and stories into a LifeBook™.

 

What will my completed autobiography look like?

Your LifeBook™ will be a professionally printed, section-sewn, hardback linen book, up to 200 pages in length and including up to 60 photographs.

 

What is the best way to structure an autobiography: chronologically or by subject matter?

This decision is of course entirely down to the author and the book will take whatever form they choose. We find that most authors tend to adopt a chronological process, but, of course, we are happy to offer assistance and advice to help make the best choice.

 

Can I get additional copies of my completed autobiography or reprints at a later date?

Yes, extra copies are available at any time. We are happy to go through your requirements on the phone, so please just call us on +44 (0)20 3291 1169.

 

Do you have interviewers already set up in other countries?

The relationship between the author and interviewer is a very important one, so our interviewers are newly recruited for each individual project. Our aim is always to match the interviewer with the author as closely as possible. Once we have received your personal background information, we then start the recruitment and training steps to prepare your interviewer. This may take anything between two and eight weeks, but in our experience it is frequently completed in less time.

 

Who can I speak to?

We recommend that, in the first instance, you speak to one of our Customer Service Managers, who will be able to take you through all aspects of a LifeBook™ and answer any questions that you may have.

 

How Does LifeBook™ Work for Couples?

 

Both my parents want to have a LifeBook. Can they be interviewed together and will the interviewer be the same person?

We have a product called LifeBook Together to accommodate both partners’ stories in one volume. Each party has their own separate interviews to capture their own memories and both stories are included in one volume. Call and we can explain how this project works.

The Interviews

 

How many interviews, reviews and edit meetings are there?

There are 12 meetings in total: 10 x 90-minute interviews, one Main Review meeting and a Sign-off to Typeset and Audio Highlights meeting.

 

Where will the interviews take place?

In the author’s home or in a mutually agreed, quiet and private location.

 

Who conducts the interviews?

A locally appointed interviewer who has been specifically recruited, background checked and fully trained to guide the recounting experience and prompt reminiscences.

 

Can I have a LifeBook over a different timeframe?

Yes, we are able to modify the timescale to suit your requirements, although our experience shows that a weekly interview timescale is ideal. Please just ask us. Long delays may incur a nominal re-start charge.

 

Can a family member be present during the interviews?

Each session is designed to fully engage the author with an enjoyable activity, so we suggest that they have their interviews alone. We have found that additional family attendees, although well-meaning, can sometimes distract the story telling and thus detract from the author’s enjoyment.

 

If the author has concerns about the content or progress what can I do?

Every LifeBook™ is allocated to a project manager who will be responsible for the quality and progress of each book. They monitor each interview session as well as the ghostwriter’s progress and regularly update the giver and the author on developments. The author and giver of the LifeBook are free to discuss any aspects of the book with the project manager.

 

What happens if the author gets sick during the process?

We will postpone the interviews until the author is well enough to continue and will reschedule the remaining interviews to suit their recovery and availability. Long delays may incur a nominal re-start charge. If the author is too ill to continue or should not wish to complete their LifeBook™ for any reason, the contract can be cancelled. This needs to be done in writing in accordance with our Terms and Conditions.

 

Can a loved one of the author be kept informed of the progress of interviews?

Yes. We regularly send out communication to the giver and author to keep them updated on the progress. In addition, the interviewer and author have regular review meetings; with the author’s consent, these reviews may be made available for family members to read.

 

What happens if the author does not enjoy the process?

LifeBook interviewers are trained to provide an enjoyable experience and will seek feedback during the process to accommodate the author’s wishes and disposition. If an author is not happy, the project manager should be contacted. If a satisfactory outcome cannot be reached, the contract can be terminated.

 

Interviewers are skilled individuals who undergo full training. They are also subject to a full a background search, which is called a Criminal Records Check (CRC) in the UK. For interviewers who do not reside in the UK, we will perform the equivalent check appropriate for the country where they reside.

 

LifeBook™ ghostwriters are highly qualified writers with backgrounds in media, journalism or academia.

 

LifeBook™ project managers have extensive experience in project management and co-ordinate between the editing, proofreading and production team members.

 

Can I cancel the contract in the middle of the process?

You can cancel at any time with just one month’s notice in writing so that we can notify the interviewer and ghostwriter.

The Writing

 

What do you mean by the ‘author’s voice’?

The author’s children and grandchildren should recognise the author from the writing.

 

What if the author’s version isn’t the truth?

This is the author’s story; it covers as much or as little as they want to say. We cannot and do not fact check anything, and the author has to be responsible for their own content.

We make this clear to them at the beginning of the project and again when they agree to the Author Consent form in the first interview. LifeBook helps authors to record their stories for their private use.

 

What if there are stories we don’t want included?

This is the author’s legacy, so it will only include the stories that they want written down. Even if a story comes up during the interviews and later in the process the author changes their mind about including it in the book, it can be removed. Nothing goes to print without the author seeing and approving it first.

Rights

 

How does the copyright work?

The copyright in the LifeBook™ and all materials used or generated in the process of creating the LifeBook™ will be the author’s. We will transfer that copyright to the author without additional charge when the work is complete and has been fully paid for.

 

We reserve and retain the exclusive rights to the LifeBook™ name, concept, methodology, format and layout of the book, and any other intellectual property other than the text of the LifeBook™ that we may create during the course of its production (Lifebook™ IP). The author may use the Lifebook™ IP non-exclusively under license from us limited to the number and form of the printed copies of the Lifebook™ referred to in the LifeBook Journal and ordered through LifeBook. We will also retain ownership of and all rights in all working materials, papers, interview logs, notes or recordings prepared or used during the course of the project, but we will not disclose or reproduce these without prior written consent from the author or as may be required by law or to deal with any legal claim. Provided the author gives us express written permission to do so, we may also make available unedited audio recordings and/or an audio highlights mp3 file (subject to payment of applicable additional charges). Finally, the giver also agrees that we may retain copies of the completed LifeBook™ for our quality control and records.

 

If you choose to end the Client Agreement by serving one month’s notice on us and pay all our fees to that date, we will provide the author with a printed booklet of all written text up to the date of termination. On written request by you and payment of a further fee equivalent to one further instalment, we will provide the author with five bound hardback copies of the LifeBook™, as completed up to the termination date.

 

Who owns the copyright?

LifeBook Ltd owns all copyright until the LifeBook™ is completed, paid for in full and handed over to the author. Thereafter, the copyright belongs to the author.

 

Is there an extra charge to purchase the copyright?

There are no additional charges to purchase the copyright.

 

Can I sell my LifeBook to my clients and customers?

A LifeBook™ project is designed to capture the author’s personal life story and to be shared with their family and friends. It is not for commercial use. Once completed, the autobiography belongs to the author. As stated in our terms, the author is responsible for any libel, breach of privacy, copyright infringement or similar risks which they need to be conscious of before selling or distributing their book to third parties.

 

LifeBook™ Ltd does not accept responsibility for any legal matters that may arise from any potential public complaint or litigation if you do decide to sell copies of your LifeBook™.

Quality

 

How do we ensure quality?
We manage it at all times by having an audio recording of every interview meeting.

 

How do you go about recruiting?

Recruitment is handled by our HR department. We have a large pool of proven interviewers and ghostwriters; however, when we need to recruit, we carefully select experienced professionals to suit the author and their story. Once selected, each interviewer undergoes full background checks and a bespoke training programme, on which they are tested. Our interviewers’ personalities and backgrounds may vary broadly, but we recruit individuals who enjoy the company of others and possess empathy, active listening and questioning skills. They will be respectful towards an individual’s privacy, they will be open-minded, mature in their outlook and required to act within the professional guidelines set down within their LifeBook training.

 

What guarantees do you offer?

The LifeBook™ contract may be cancelled at any time following the serving of the required notice.

 

We offer a 14-day money-back guarantee from the date of purchase.

 

We provide the utmost care and a professional service.

 

Your confidentiality is protected, with each interviewer being fully background checked and trained.

 

Each project has an allocated project manager who oversees the individual LifeBook™ project from start to finish.

 

The company is based on integrity and respect, and we enjoy a mutual respect with our clients.

 

What if we don’t like the writing style?

Don’t worry, with the audio recording, we can go back after the first review and re-write according to your preferences.

General

 

What is LifeBook’s policy on confidentiality?

All LifeBook™ employees and associates are subject to rigorous confidentiality clauses within their contracts. The Author Consent form confirms our commitment to confidentiality.

 

I have lots of thoughts and written material. How can I include this in my book?

The interviewer is trained by LifeBook™ to deal with all memorabilia, such as photos and other items. However, we can incorporate past work or writing for an extra fee. Please let us know as soon as possible if you have any extra material to be included so that we can accommodate your requirements.

 

Do you do LifeBooks in different languages?

Yes. To date, we have completed LifeBooks in Greek, Spanish, German, French, Turkish, Italian and Norwegian.

 

Who else has completed a LifeBook™?

We have created numerous LifeBooks in several different countries. Please feel free to read some of our client and author feedback on our Testimonials page, watch the numerous videos, listen to testimonials and look at the map page showing some of our clients around the world.

Are you ready to start your LifeBook™?

Your journey starts here!

Click the button below to create an individual appointment for yourself.
Before you begin, please take a moment to read the Privacy Policy

LifeBook Limited

LifeBook Ltd
Hascombe Road,
Godalming,
Surrey GU8 4AB,
United Kingdom
T: +44 (0) 2032 911 169

LifeBook US

LifeBook™ USA
11962 County Road 101
Ste 302 #510 
The Villages,
FL 32162
T: 800 901 5121

Share This